OUR EXPERIENCE IS YOUR GUARANTEE.

By shopping at Topwatch, and using this website, you agree to the Terms & Conditions listed here and elsewhere within this site. Topwatch reserves the right to make changes to these conditions at any time, and encourages you to review them periodically. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes.

Ordering Goods

Orders can only be placed by people legally able to engage in a contract. Any order placed by you via this Website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified in this website at the time you place your order. Topwatch reserves the right to accept or reject your offer for any reason, including, but without limitation, the unavailability of any product, an error in the price or the product description posted on this website, an error in your order or a failure in your payment.

Your ability to purchase products and services from this website may be terminated at any time by Topwatch without notice.

Order Notification

Upon receipt of your order, Topwatch will issue you with an email notification and a pro-forma invoice, listing the ordered items, the total product and shipping charges and delivery address. This will not include any customs duties, local taxes or bank fees. If you have paid, we will attach your formal invoice to your product and you can expect delivery shortly.

If you concluded a telephone/email order, you will receive a similar pro-Forma invoice. You can then respond back to us with your proof of payment and we will process your order with the similar procedure as above.

Currency & Conversions

Transactions via Topwatch Shop are carried out in South African Rands (R) and processed through an international banking system. International orders are charged in R at the exchange rate of the day. Your final bill will be determined by the exchange rate applied by your payment services provider at the time the charge is recorded, plus any fees applied by your payment services provider. For an indication of how other currencies convert to R or another currency, use our online currency converter. These rates are indicative only.

Product Availability

Unless stated otherwise, all products ordered via Topwatch are available at the time of ordering. Any item unavailable online may be available via a back order. Queries about back orders should be directed to Customer Service on 021 910 0508 or email info@topwatch.co.za

Product Prices

Prices of products, services, delivery and other charges displayed on this website are current at the time of issue, but may change at any time and are subject to availability. The availability of products and services may change from time to time. Topwatch retains title to the products you order until you have made payment in full for those products. Be aware, that due to varying market conditions in South Africa and overseas, prices of products sold via Topwatch Shop may vary between countries.

Dispatch

Orders are dispatched from Topwatch during normal South African business hours, which are 08:00 to 17:00.

Valuable Cargo Delivery Costs

For our customers, we only accept the lowest cost and safest delivery procedures possible. All packages shipped via Topwatch are fully insured against loss, theft & damage during transit at no extra cost to you.

Acceptance of Delivery and Insurance

Due to the valuable nature of Topwatch products, we require a signature from an authorised person for your delivery at your nominated delivery address. Products will be deemed received by you, if accepted by a person at your nominated delivery address.

Insurance applies until the order is delivered to your nominated address. Delivery details must include a daytime contact telephone number. *Post Office boxes cannot be used for deliveries by RAM Couriers.

International Import Charges & Taxes

Overseas deliveries may be subject to import charges and other local taxes. Any such charges are the responsibility of the customer. Customs restrictions may also apply.

Complaints

Topwatch has a formal complaints procedure and any complaints should be emailed to info@topwatch.co.za. A reply will be sent notifying you of what action is being taken and when it will be resolved.

Returns

Topwatch offers you a 48 hour return and refund guarantee, should your watch not meet it's advertised standards. We also offer you a lifetime buy back promise, meaning that we will always buy back the piece that you purchased form us at a market related value. All rights reserved.

Jurisdiction

Topwatch is based in Cape Town, South Africa and operates within the normal laws of commerce under South African business law. The normal laws of international commerce apply to international transactions. Any disputes will be held under South African Law in a South African Court of Law.

YOUR OBLIGATIONS

In using this website, you agree to (a) provide true, accurate, current and complete information about yourself as prompted by the checkout form for your account information and (b) maintain and promptly update that information to keep it true, accurate, current and complete.

If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate your account and refuse any and all current and future use of this website.

You are responsible for maintaining the confidentiality of your password and membership number and are fully responsible for all activities that occur under your password or account. You agree to immediately notify us of any unauthorised use of your password or account or any other breach of security.

Acceptable Use

Any conduct by you that in our sole discretion restricts or inhibits any other user from using or enjoying this website will not be permitted. You may view, download, and print material on this website for non-commercial personal use only.

You may not transmit, post, or distribute anything that is obscene, libellous, abusive, vulgar, threatening, discourteous or otherwise objectionable, violates any law or rights of any party, or a virus or other harmful material. Users are solely liable for any damage resulting from any infringement of rights or other harm resulting from such submissions.

Commercial Use

You may not use this site for trading, sales or commercial purposes other than for making purchases from Topwatch.

Termination of Use

We may terminate your access, or suspend your access to all or part of the website, without notice, for any conduct that we, in our sole discretion, believe is in violation of any applicable law or is harmful to the interests of another user, a third-party Provider, Merchant, Sponsor, Licensor, service provider, or us.

If you no longer agree to be bound by the Terms of Use, you must cease your use of the website. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the site with or without notice.

You agree that any termination of your access to the website may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the website. Further, you agree that we shall not be liable to you or any third party for any termination of your access to the website.

Copyright Information

You are free to copy material on this website for non-commercial personal use only. All material, including internet pages, documents and on-line graphics, audio and video, are protected by copyright law. Copyright resides with Topend. Apart from any fair dealing for the purposes of private study, research, criticism or review, as permitted under the provisions of the Copyright Act 1968, no part may be reproduced or re-used for any commercial purposes without written permission of Topwatch.

Enquiries should be directed to Sharika, Public Relations Manager, info@topwatch.co.za

DISCLAIMERS

General

Material on this website is purely for informational purposes, and should not be used as a substitute for professional or industry advice. Topwatch is committed to quality service to its customers and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents. However, changes in circumstances after the time of publication may affect the quality of this information.

Other Websites

Topwatch has no control over the content of material accessible on any websites cross-referenced. Accordingly, it is the responsibility of internet users to make their own decisions about the relevance or accuracy, currency and reliability of information found on those websites

Privacy & Security

Topwatch does not disclose personal information about any of its customers to any unrelated third party businesses. We do not sell, rent, lease, loan, trade or otherwise divulge the addresses on our lists to unrelated third parties or any unauthorised personnel.

Information may be disclosed to authorised government and legal authorities, and authorised contractors conducting business on behalf of Topwatch and its customers.

Topwatch takes privacy very seriously and only uses e-commerce and internet products endorsed or recommended by the major banking and technology sector organisations. Furthermore, it follows industry recommended best practice procedures and continually upgrades and improves the methods used on this website.

Collecting Information

Personal information, such as your name and e-mail address, is collected only to record and process your order, and, if you chose to join as a Topwatch Priority Member, to keep you informed of new product releases and events at Topwatch.

Information about IP addresses, web browsers, and computer operating systems are automatically transmitted to web servers as an integral part of the operation of the internet. This information is used for demographic purposes as a technical resource to better serve web site users. Data is analysed for trends and statistics, and then discarded. Our website logs are not personally identifiable and we make no attempt to link them with the individuals that actually browsed the site. For security purposes, network management and to improve our service, we use software and third-party services to monitor network traffic, detect unauthorised and malicious access of the website and determine the effectiveness of our site's structure.

Online Transactions

If you place orders on this website, information including your credit card number and contact information is of necessity to be collected. This information is used solely to record and fulfill your order. Credit card details are not stored on this website. Transactions are processed through the national merchant gateway authorised by the four major Australian banks.

Security

Personal information provided to Topwatch is encoded using Secure Sockets Layer (SSL) technology, a powerful encryption protocol that protects data as it travels over the Internet. Credit card transactions are processed using the secure POS network. For enhanced security, we recommend using the latest Netscape Navigator or Microsoft Internet Explorer browsers, which enable SSL. Make sure to set your browser's preferences to accept cookies and enable JavaScript.

Cookies

Our online store uses 'cookies' to store information on the items you place in your shopping cart, and facilitate the online shopping process. Cookies are also used to provide a more efficient and dynamic service to regular customers.

Email Lists

Visitors can request to join a mailing list by completing a form on this website. We maintain this list of Topwatch Priority Members to inform them of new information on this website. We do not sell, rent, lease, loan, trade or otherwise divulge the addresses on our lists to third parties or any unauthorised personnel.

Spam Act 2003

Topwatch complies with the Spam Act 2003 and best practice guidelines in relation to the contents of its commercial electronic messages. Topwatch only sends e-mail advertising with each addressee's consent, includes its address and contact details in every e-mail promotion, and ensures the inclusion of a functional unsubscribe facility.